Last updated: September 3, 2026
VettaCoach is operated by VettaCoach LLC, a Colorado limited liability company (“VettaCoach,” “we,” “us”). This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights you have. It applies to vettacoach.com and the services we provide through it. We aim to collect as little personal information as we reasonably can while still running the platform.
When you create an account: your name, email address, and authentication method (email and password, or Google sign-in). When you submit a review: your review content, ratings, the amount you say you paid, how you found the coach, and any proof of purchase or call confirmation you choose to upload. When you submit a coach or suggest an edit: the information you provide and your account identifier. When a coach claims a profile: the verification materials submitted, such as a business email confirmation, a direct-message handle, or a verification screenshot. When you contact a coach through the platform (a paid coach feature): the name, email, phone number, and message you provide, which we pass to that coach so they can respond. When you contact us through our contact form: your name, email, and message. When a coach invites clients to review them: coaches may upload the names and email addresses of clients they have worked with so we can send review invitations on their behalf.
We do not collect or store your payment card details. All payments are handled on Stripe’s hosted checkout under Stripe’s own privacy policy, and we only receive back a customer and subscription reference. We do not store your IP address, device identifiers, or browsing history, and we do not build advertising profiles. We read an approximate country and region at the network edge solely to decide whether to show a cookie banner, and we do not retain it.
To operate the platform: display reviews, verify coach claims, process paid subscriptions, enforce our guidelines, and communicate with you about your submissions and account. To send transactional email (review confirmations, claim status, subscription receipts, and service notices) through Resend. To send review invitations that a coach has asked us to send on their behalf, subject to opt-out. We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not share reviewer identity, contact information, or proof-of-purchase documents with coaches or any other third party, except as described in this policy or as required by law.
Reviews display initials and a non-identifying reference only. Your account is linked to your review internally, for moderation and enforcement purposes only, and we do not publicly display that link or share it with the coach being reviewed. However, anonymity is not absolute and cannot be guaranteed. We may be required to disclose identifying information in response to a valid subpoena, court order, or other legal process, and your identity may in some cases be inferred from the details of your review. Please do not submit a review assuming that your identity can never be revealed.
Documents submitted as proof of purchase, or as coach identity verification (screenshots, claim materials), are used solely to verify the submission. They are automatically deleted within 30 days of submission, regardless of outcome. We keep only the fact that a submission was verified, not the underlying document.
When a coach uploads client contacts, we use those names and email addresses only to send that coach’s review invitations, and we do not use them for our own marketing. If you receive an invitation, you can opt out at any time using the link in the message, and we will not contact you again on that coach’s behalf.
We use cookies in two groups. Strictly necessary cookies keep the site working: they sign you in and maintain your session (through Supabase), carry limited context through the sign-up and review flows, and remember your cookie choice so we do not ask again. These are always on and cannot be turned off. Analytics cookies help us measure how the site is used so we can improve it (see Analytics below), and load only if you allow them. We do not use advertising or marketing cookies, and we do not use cookies to track you across other websites. You choose whether to allow analytics cookies through the consent banner on your first visit, and you can change or withdraw your choice anytime through “Cookie preferences” in the footer. Essential cookies always stay on.
With your consent, we use Google Analytics (loaded through Google Tag Manager) to understand aggregate traffic, such as which pages are viewed and how visitors find us, so we can improve the product. We use Google Consent Mode, so these tags stay off until you accept analytics cookies, and analytics are disabled by default for visitors in the EEA and UK until they opt in. We also use Vercel Analytics, a privacy-focused measurement tool that does not use cookies and does not identify you personally. We do not use analytics to build advertising profiles or to identify you personally.
We use the following third-party services to operate the platform, each under its own privacy policy and data-processing terms: Supabase (database, authentication, and file storage; data processed in the US); Stripe (payment processing; we never see your card details); Resend (transactional email delivery and reply handling); Google (Google Tag Manager and, with your consent, Google Analytics; sign-in through Google; data processed in the US); Sentry (error and performance monitoring; configured not to collect personal data by default); and Vercel (hosting and cookieless traffic analytics; data processed in the US). We also use other service providers that help us operate, support, and improve the platform, including tools that process product feedback or error reports you choose to send us.
We retain your personal information for as long as your account is active and for as long as reasonably needed to provide the platform, comply with our legal obligations, resolve disputes, and enforce our agreements. Proof-of-purchase and verification materials are deleted within 30 days of submission, as described above. Reviews are retained as part of the public review record even if you close your account, in anonymized form detached from your identity.
To delete your account and the personal information associated with it, email privacy@vettacoach.com from the address on your account. We will verify your request against your account and process it as required by law. Reviews you submitted are anonymized and detached from your account rather than deleted, to preserve the integrity of the review record.
We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect the information you provide against unauthorized access, disclosure, alteration, and destruction. Our infrastructure providers maintain their own security programs and data-processing terms. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The platform is intended for adults and is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact privacy@vettacoach.com and we will delete it.
We honor Global Privacy Control (GPC) and Google Consent Mode signals sent by your browser. Because we do not track you across third-party websites and do not serve advertising cookies, there is no cross-site tracking for these signals to switch off, and we respect them by default.
If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to know what personal information we collect and how we use it, to request a copy of that information, to request deletion, to correct inaccurate information, and not to be discriminated against for exercising these rights. We collect the categories of personal information described in “What we collect,” use them only to operate the platform as described in “How we use it,” and we do not sell or share your personal information for cross-context behavioral advertising. To exercise any of these rights, email privacy@vettacoach.com; we will verify your request against your account and respond as required by law.
VettaCoach currently serves users primarily in the United States, and data submitted to the platform is processed in the United States under US law. If you access the platform from the European Economic Area, the United Kingdom, or elsewhere outside the US, please be aware that your data will be transferred to and processed in the US, which may not provide the same level of data protection as your home jurisdiction. Where the GDPR or UK GDPR applies to you, you have the right to access, correct, delete, restrict, or object to our processing of your personal data, and the right to data portability. To exercise any of these rights, or to request deletion of your account and associated data, email privacy@vettacoach.com; we will respond within the time required by applicable law. Reviews submitted under your account will be anonymized rather than deleted to preserve platform integrity.
We may update this policy from time to time. When we do, we will revise the “Last updated” date above, and for material changes we will provide a more prominent notice. Your continued use of the platform after an update means you accept the revised policy.
Questions about this policy or your personal information: privacy@vettacoach.com. VettaCoach LLC, a Colorado limited liability company.